SHIPPING AND DELIVERY

We deliver to (almost) anywhere in the world.

All orders placed on our webshop have the highest priority on ensuring your products arrive in a timely manner. Estimated delivery date is the total time from when you place your order until the time you receive it. Factors such as product availability, processing time, shipping method and item’s destination are used to determine delivery day.

GlovesForTherapy.com uses third party shipping companies such as Canada Post/USPS, UPS, Purolator, FedEx, or DHL based on the best service for the destination specified.

You will receive a shipping confirmation and your tracking number by email once your package has shipped. If we encounter any problems with your order, you will be notified.

The delivery cost will depend on the size and weight of the goods, and it will be calculated and displayed at checkout.

Orders ship business days (Monday-Friday) 24-48 hours after being placed.

SHIPPING ZONES

CANADA

Shipping from British Columbia

UNITED STATES

Please note that couriers (UPS, DHL, Purolator, FedEx, etc.) DO NOT deliver to PO Boxes.

AUSTRALIA, NEW ZEALAND, UNITED KINGDOM

EUROPE, REST OF WORLD

Important Note: If you don’t see your country at checkout, please contact us to find out the best shipping options for your location.

DUTIES AND TAXES

All packages shipped inside Canada and the United States DO NOT incur duty charges.

All packages shipped outside Canada and the United States may or may not incur extra duty charges. GlovesForTherapy.com is not responsible for any sales taxes (e.g., VAT), customs duties or other taxes charged by the customs department in your country.

To avoid any unexpected charges, we recommend contacting the customs organization in your home country regarding these policies. GlovesForTherapy.com has no control over such charges and cannot predict what they may be.

CUSTOMER ENTRY ERRORS

When an item(s) on an order is entered incorrectly by the customer, VeturoTherapy.com makes every attempt to catch and remedy these issues. However, GlovesForTherapy.com will not be held responsible for making these corrections and the costs to return and/or reorder the item(s) is solely that of the customer. Shipping costs on ALL replacement or correction orders are non-refundable.

DELIVERY ACCEPTANCE

All GlovesForTherapy.com orders are shipped as “SIGNATURE NOT REQUIRED" because most of our customers are not available during standard delivery hours to personally receive their package. It is the customer’s responsibility to notify their carrier, neighbours, doormen, building managers, etc. of the pending delivery if you have concern over leaving your package at your residence or place of work. 

As we use third party delivery services (Canada Post, USPS, UPS, DHL, etc.), please note that it is up to the delivery driver to determine and insure the safe arrival of your package. GlovesForTherapy.com is not responsible for the package once it leaves our warehouse, although we will assist in problem resolution with the shipper involved.

If you have provided a wrong shipping address and request forwarding assistance, you will be charged a $15.50 handling fee and all forwarding charges as incurred. If you refuse the shipment or have moved without providing the proper address, you will be refunded less $15 - $20 refusal fee (US and Canada) and $25 - $30 (International, depending on your location).